Used at
The Bentway
The organization
Summarizing documents & meetings
for Staying on top of itLong documents, meeting notes and feedback from several parties go in; a digest comes out. Useful exactly when the material is too long to check line by line — which is also the risk.
The tools
ChatGPT
The tool staff named
The system
The system understands, and a person decides what to do next.
A person decidesData flow
meeting notes and long documents — colleagues and partners named
Sensitive personal information
shared with a vendor chatbot to condense
↓
condense and synthesize
Language Models
↓
a digest staff act on
Generated content
what it drops, no one reads
Risks staff flagged
The summary becomes the record
If the digest is wrong, the error propagates — the source was too long to check, which is why AI was used in the first place.
How it's managedSpot-check against the original: the summary is a pointer, not the record.
Whose work gets read?
Summarizing colleagues’ documents changes whose words are actually read — part of the wider staff worry about effects on jobs and roles.
!No safeguard in place yet
Who it touches
Colleagues & partners whose words are condensed
Caught incidentally
named in the notes and reports that go in
You can
Ask for the original — the full document stays available — a digest never replaces it
A person owns the takeaways — decisions cite the source, not the summary
Questions or concerns — bring them to the Sept 2 workshop
What staff told us
4 staffHow oftenIn a typical month, how often do you use AI tools for work?
112
NeverRarelyA few times a monthA few times a weekDaily
Trust in own useWhen you use AI at work, how confident are you that you’re using it appropriately?
4
Not confidentRarely sureSometimes sureMostly sureAlways sure
Time saved / weekRoughly how much time do you estimate AI saves you in a typical week?2 answered
11
NoneUnder 1 h1–3 h4–7 h7 h +
Comfort disclosingWould you feel comfortable telling a colleague or your manager that you used AI on a piece of work?
13
Would hide itProbably notIt dependsProbablyOpenly yes
Each cell is one answer choice — the deeper the colour, the more responses gave it · the pointer under the bar marks the median
What staff described Feedback collected from several parties, synthesized into actionable edits.