Used at
The Bentway
The organization
Research & background gathering
for Research & DevelopmentStaff use AI to learn about unfamiliar subjects and find leads for further research. Responses also describe checking other sources, which can take as much time as researching without AI.
The tools
ChatGPT · Gemini · Perplexity
The tools staff named
The system
The system understands and recommends, and a person decides what to do next.
A person decidesData flow
your questions and rough notes
Generated content
about materials, artists, sites and precedents
↓
an overview that may lack sources
Search & Retrieval
↓
suggestions for further research
A recommendation or prediction
cross-referenced before staff rely on it
Risks staff flagged
Confident but unsourced
AI answers can be taken as fact without supporting sources or context. One response described this happening with pay figures.
How it's managedStaff described checking other sources. One response noted that this can cancel out the time saved.
Relying on AI without checking
Staff raised concerns about people accepting AI answers without checking the information or using their own judgement.
How it's managedStaff want people to review AI output and remain responsible for decisions.
What the questions reveal
Research questions may reveal information about artists, partners or plans to the tool provider. Staff want guidance on what is safe to share.
!No safeguard in place yet
Who is affected
Staff who build on what it returns
Wider community
8 of 18 staff use AI this way
You can
Ask for sources: check where the information came from
Check the answer: verify information before relying on it
Bring questions or concerns to the Sept 2 workshop
What staff told us
8 staffHow oftenIn a typical month, how often do you use AI tools for work?
323
NeverRarelyA few times a monthA few times a weekDaily
Trust in own useWhen you use AI at work, how confident are you that you’re using it appropriately?
413
Not confidentRarely sureSometimes sureMostly sureAlways sure
Time saved / weekRoughly how much time do you estimate AI saves you in a typical week?6 answered
411
NoneUnder 1 h1–3 h4–7 h7 h +
Comfort disclosingWould you feel comfortable telling a colleague or your manager that you used AI on a piece of work?
125
Would hide itProbably notIt dependsProbablyOpenly yes
Each cell shows an answer choice. Darker cells mean more people chose that answer. The pointer below the bar marks the median.
From the responses AI helps one staff member get familiar with a subject before they do their own research.