Used at
The Bentway
The organization
Drafting & editing writing
for CommunicationsStaff use chatbots to help write and edit emails, copy and reports. Some described writing a first draft themselves, asking AI to improve it, then editing the result to sound like them.
The tools
ChatGPT · Claude · Copilot
The tools staff named
The system
The system drafts, and a person decides what to do next.
A person decidesData flow
a rough draft that may name partners or funders
Sensitive personal information
pasted into a vendor chatbot·no rule yet on what is safe to share
↓
rephrase, tighten, adjust tone
Language Models
↓
a polished draft
Generated content
reviewed by staff before sharing
Risks staff flagged
Losing the human voice
Losing the human voice was the most common concern in the survey. Responses raised concerns about the quality of AI writing and keeping a distinct Bentway voice.
How it's managedSome staff described editing AI suggestions to keep their own tone and wording.
Privacy & confidentiality
Drafts may contain partner or funder details. Staff want guidance on what information they can share with AI tools.
!No safeguard in place yet
Environmental cost
Several staff ranked environmental impact as their main concern. Some avoid AI because they feel its use conflicts with the Bentway’s sustainability work.
How it's managedProposed by staff: count AI use in the Bentway’s environmental impact reports, like commuting and guest travel.
Who is affected
Partners, funders & the public who read Bentway communications
Wider community
emails, captions and reports written with AI assistance
You can
A person signs off: staff review the writing before sending it
Ask how it was made: colleagues and partners can always ask if AI was used
Bring questions or concerns to the Sept 2 workshop
What staff told us
8 staffHow oftenIn a typical month, how often do you use AI tools for work?
413
NeverRarelyA few times a monthA few times a weekDaily
Trust in own useWhen you use AI at work, how confident are you that you’re using it appropriately?
413
Not confidentRarely sureSometimes sureMostly sureAlways sure
Time saved / weekRoughly how much time do you estimate AI saves you in a typical week?5 answered
1211
NoneUnder 1 h1–3 h4–7 h7 h +
Comfort disclosingWould you feel comfortable telling a colleague or your manager that you used AI on a piece of work?
224
Would hide itProbably notIt dependsProbablyOpenly yes
Each cell shows an answer choice. Darker cells mean more people chose that answer. The pointer below the bar marks the median.
From the responses One staff member edits AI suggestions before sharing the writing, so the final version still sounds like them.