Used at
The Bentway
The organization
Drafting & editing writing
for CommunicationsStaff draft emails, copy and reports, then ask a chatbot to tighten or rephrase — and put the result back in their own voice before it ships. The most common AI use at the Bentway (8 of 18 staff).
The tools
ChatGPT · Claude · Copilot
The tools staff named
The system
The system drafts, and a person decides what to do next.
A person decidesData flow
your rough draft — often naming partners or funders
Sensitive personal information
pasted into a vendor chatbot·no rule yet on what is safe to share
↓
rephrase, tighten, adjust tone
Language Models
↓
a polished draft
Generated content
edited by staff before it ships
Risks staff flagged
Losing the human voice
The concern staff named most, on this task above all: communications that stop sounding like the Bentway. Several staff described AI writing as recognisable and increasingly common across the sector.
How it's managedStaff practice today: never the final product — staff edit afterwards to put the writing back in their own voice.
Privacy & confidentiality
Drafts carry partner and funder details into tools no one has vetted. Nothing yet says what is safe to paste.
!No safeguard in place yet
Environmental cost
Ranked first by several staff — at odds with the Bentway’s sustainability work; some colleagues opt out of AI entirely over it.
How it's managedProposed by staff: count AI use in the Bentway’s environmental impact reports, like commuting and guest travel.
Who it touches
Partners, funders & the public who read Bentway communications
Wider community
every email, caption and report AI touched
You can
A person signs off — staff edit and send — AI never publishes on its own
Ask how it was made — colleagues and partners can always ask if AI was used
Questions or concerns — bring them to the Sept 2 workshop
What staff told us
8 staffHow oftenIn a typical month, how often do you use AI tools for work?
413
NeverRarelyA few times a monthA few times a weekDaily
Trust in own useWhen you use AI at work, how confident are you that you’re using it appropriately?
413
Not confidentRarely sureSometimes sureMostly sureAlways sure
Time saved / weekRoughly how much time do you estimate AI saves you in a typical week?5 answered
1211
NoneUnder 1 h1–3 h4–7 h7 h +
Comfort disclosingWould you feel comfortable telling a colleague or your manager that you used AI on a piece of work?
224
Would hide itProbably notIt dependsProbablyOpenly yes
Each cell is one answer choice — the deeper the colour, the more responses gave it · the pointer under the bar marks the median
What staff described Staff never ship the AI draft as-is — they edit afterwards to put the writing back in their own voice.